Refund Policy

At Luudecollection, we are committed to providing you with a satisfactory shopping experience. We offer a 14-day withdrawal period for eligible items; however, please note that we do not provide exchanges or accept returns. We kindly ask you to carefully review and understand our policy outlined below.

Eligibility for Withdrawal:
To be eligible for a withdrawal, the following conditions must be met:
• The item(s) must be in their original condition, unused, and in their original packaging.
• The withdrawal request must be initiated within 14 days from the date of delivery.
Initiation of Withdrawal:
If you wish to exercise your right to withdraw, please follow these steps:
• Contact us via email, providing your order details and the reason for the withdrawal.
• We recommend using a trackable shipping method when returning the item(s) to us.

Return Shipping:
When initiating a withdrawal, the customer is responsible for the cost of return shipping. We suggest using a reliable and trackable shipping method to ensure the safe return of the item(s).
Inspection and Refund:
Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated in Section 1. If the returned item(s) meet the requirements, we will process the refund to your original payment method within a reasonable timeframe.

Exchanges:
We regret to inform you that we do not offer exchanges for any items. If you wish to obtain a different size, color, or style, you will need to place a new order through our online store.

Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact us immediately. We will provide further instructions on how to return the item and arrange for a replacement or refund, including any associated shipping costs.
We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. If you have any questions or concerns about our products or need assistance, please reach out to us at info@luudecollection.com We are here to assist you.

Please note that this withdrawal policy is in effect at all times and supersedes any other contradictory information that may appear elsewhere on our website or promotional materials.

Thank you for choosing our online store, and we appreciate your understanding and cooperation in adhering to our policy.